Policies & Aftercare
General Policies
Not Sure?
If, after reading the below, you have any further questions please do not hesitate.
Deposits
Prescriber fees are non refundable and must be paid at time of consultation.
Any treatments requiring a prescription need to be paid in full before treatment and are non refundable.
A 50% deposit will be required for all other treatments at the discretion of the practitioner.
Packages
Full payment for packages and courses is required before the first treatment. Should you cancel treatments mid-course for medical reasons, any agreed refund will be calculated by subtracting the full list price of all treatments received and any fees for non-attendance from the total course price, with the remainder refunded to you.
Should you fail to attend or cancel a pre-paid session within the designated time frame, the appointment will be forfeited with no refund for that appointment.
Cancellations
We value your business and ask that you respect our scheduling policies.
Should you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance failure to do so will forfeit your deposit/fee.
Please be aware that forgetting or cancelling your appointment without sufficient notice prevents us from offering that time slot to others, and clients on our waiting list lose the chance to receive services.
We understand how busy life can be so please contact us ASAP and we may be able to reschedule your appointment.
Late Arrivals
Please arrive on time. If you are running late, kindly let me know as if you arrive too late, and I have another client booked in straight after, I may have to reschedule your appointment.
Extra Guests and Children
Children and their friends are not permitted in the clinic. Clients needing a consultation or treatment who bring children must have another adult with them to supervise the child during the treatment. Not having an adult chaperone for the child could lead to the cancellation of the treatment. Children under 16 years old should not be left alone in the clinic at any time.
Make Up
Please do not wear a full face of makeup. You will have to remove this before treatment. It takes time out of your treatment and it can lead to less time for your full time.
Photos
Before and after pictures will be taken for treatment and insurance purposes.
You will have the option to tick on your consent form if you are happy for the images to be used on our social media.
Other General Information
Clothing
Make sure you wear comfortable clothing, you will need to lay on an Aesthetics chair and it is best to be comfortable, rather than wearing tight or impractical clothing.
Come Prepared
Please eat and drink before treatment.
Nerves and adrenaline can make you feel worse if you have not eaten.
**If you have any severe allergies eg NUTS, ANIMALS, etc please advise me at booking**
Your Health and Safety
Your comfort and safety is paramount whilst you are here. You are required to fill out forms online pre appointment, please be honest when answering your medical forms. I will run through your consent form on the day.
Parking
Parking is outside or to the rear of the clinic.
Gift Vouchers
Gift Vouchers are available for your chosen amount.
- Non-Applicability: Please note that vouchers cannot be used for prescribed treatment. This policy is in place due to specific regulatory and safety guidelines associated with medical treatments.
- Alternative Uses: Vouchers can be redeemed for a variety of other services and products we offer. Our team will be happy to assist you in selecting suitable alternatives.
Please note, gift vouchers are non refundable. To redeem Gift Cards and Vouchers for treatments, products, and packages, you must present the card or voucher and ensure they are used within the validity period stated on them.
Liability
Essence Aesthetics shall not be held liable in contract, or otherwise for any economic loss, including but not limited to loss of profit, or for any other special, indirect, or consequential damages that arise from, or are connected with, the provision of any goods and/or services to the client.
The client is responsible for providing Essence Aesthetics with all necessary medical details and history before each treatment. Essence Aesthetics will not be liable for any harm resulting from the client’s omission of such information.
The client agrees to adhere to all instructions and/or recommendations provided by, or on behalf of, Essence Aesthetics concerning the care of a treated area.
Clients are given a follow-up appointment typically within two weeks after invasive treatments. Any additional corrective work or treatment considered necessary by both the practitioner and the client will be conducted at the follow-up. Essence Aesthetics will not be responsible for any further claims from the client regarding the aesthetic treatment.
Happy to help you with all your laser and skincare needs. Contact me today.